Technical context & customer experience

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Onboarding a customer can be broken into 5 steps:

  1. Collect: collect information and documents from the customer
  2. Verify: run the sequence of tasks to assess the identity of the customer
  3. Assess risk: summarize all information into one risk score
  4. Decide: approve or reject the customer
  5. Monitor: collect new information, re-run tasks and refresh risk score

Note that these steps don't have to be performed linearly. Organizations often ask the customer for more information (step 1) after they find that this customer is highly risky (step 3), a process usually known as Enhanced Due Diligence.

Ondorse helps with every of these steps. We recommend you to use Ondorse as a whole to run all your onboarding process within our product. However, note that our architecture is modular and you can also integrate with Ondorse to perform a subset of these steps only.

Portal

Portal is Ondorse's white-label onboarding solution. It helps you create a fluid and smart customer experience by integrating features such as auto-fill and suggestions. It leverages the know-how of Ondorse in business onboarding while supporting a high degree of visual customization.

You can use the Ondorse platform without Portal but the easiest way to manage verification processes is to integrate Portal.

Portal features include:

  • Search bar connected to company registers and auto-complete, auto-fill of company information fields and smart people suggestions to help your customer fill-in required information while maximizing conversion rate
  • Complete UI translations to match your customer’s preferred language
  • Custom styling so you can match the look and feel of your website
  • Responsive design to fit seamlessly on any screen size

Ondorse core platform

The Ondorse core platform is a web application allowing you to verify a customer, assess risk, make decisions, and monitor risks. It is a modern case management tool for fraud, compliance and customer success professionals.

Verify

After collecting data on a potential customer (through Portal or your own onboarding flow), this data will be sent to the Ondorse core platform. The data sent to Ondorse on a customer is called an Application.

Ondorse will run your verification workflow upon receiving a customer application, even if it’s incomplete. A workflow is a set of tasks to verify your customer. See our modular process. Tasks within your workflow can include connections to company registers, ID verification, watchlist screening, etc...

Assess risk

Once tasks have run, you will usually have extensive data about your new customer. That is when the risk scoring matrix comes into play. A risk assessment matrix is a tool that gives a consistent and unbiased bird’s-eye view of customers.

In Ondorse, the risk matrix is made of custom rules. Each rule is associated with a weight. A rule assesses a risk factor with a set of conditions. When the result of this condition is true, the total risk score is increased by an amount equal to the weight associated with the rule. Similarly to building your workflow, you can create your own risk assessment rules.

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Perpetual risk assessment

In Ondorse, risk is continuously assessed. It means that every time a customer application or its related tasks' data change, the rules of your risk matrix are evaluated against the whole application again.

Decide and monitor

While Ondorse's automated systems work to verify your customers, you should also review tasks' results and risk levels to provide an extra layer of compliance and fraud protection by giving customer applications a manual inspection. It is part of the decision process.

For example, you might want to review customer applications:

  • Having high risk scores pursuant to your risk scoring matrix
  • Containing documents potentially forged
  • Where a natural person has hit against an AML list
  • Containing an email address from an unusual domain

After verifying a customer application, you can take the following decision actions:

  • Approve the application
  • Reject the application

After a customer is onboarded, organizations must monitor their customers because compliance and fraud does not stop at onboarding. Monitoring capacities currently include:

  • Watchlist screening: screen names on a daily basis.
  • Single task runs: schedule recurrent runs of single tasks such as Existence of company task to be notified if a customer files for insolvency proceedings.

And more

Ondorse core application additional features include a centralized and timestamped audit log as well as the ability to view all tasks' results as they were computed in the past.

API-first

Ondorse web application uses the Ondorse API. As a client of Ondorse, you can access the API powering our case management tool to integrate with Ondorse as you like.

Updated 5 days ago